Privacy Policy
Effective Date: May 28, 2025
Last Updated: May 28, 2025

1. Introduction
Heritage Headquarters ("we," "us," "our") values your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit https://www.hhqaz.com/ (the "Site"), including interactions with our AI-powered chat features. By using the Site or chatbot, you agree to this Policy.

2. Information We Collect
2.1 Personal Information. You may provide:

• Contact data: name, email address, phone number, postal address.

• Account data: username, password, profile details.

• Payment data: credit/debit card number (processed by third parties).

2.2 Non‑Personal Information. We automatically collect:

• Usage data: pages visited, time spent, referral URLs, IP address.

• Device data: browser type, operating system, screen resolution.

2.3 Cookies & Tracking. We and our partners use cookies, web beacons, and similar technologies (see our Cookie Policy) to improve functionality, personalize content, and analyze traffic.

2.4 AI Chatbot & Automated Interactions.
When you interact with our AI-powered chatbot on the Site, we may collect and store:

• Conversation data: chat transcripts, messages you send, and the chatbot’s responses.

• Contextual data: timestamps, session identifiers, and related metadata.

This data is used to:

• Provide real-time support and answers.

• Improve chatbot performance, accuracy, and underlying AI models (transcripts are anonymized and aggregated for training).

• Analyze usage to enhance overall user experience.

We employ reputable third-party AI platform providers bound by confidentiality agreements. We do not use chatbot transcripts for profiling, automated decision-making, or sharing with unaffiliated parties.

Opt-Out & Deletion: You may opt out of chatbot data collection by closing the chat window at any time. To request deletion of specific chat transcripts, please contact us at hello@hhqaz.com with details of the conversation. You may opt out of chatbot data collection by closing the chat window or contacting us to request deletion of specific interactions.

3. How We Use Your Information
We use data to:

• Provide, maintain, and improve our services and chatbot features.

• Process transactions and send confirmations.

• Communicate updates, promotions, and events (you may opt out).

• Analyze Site usage and trends.

• Train and refine AI models for better automated assistance.

• Comply with legal obligations and protect our rights.

4. Sharing Your Information
We may share information with:

• Service providers: payment processors, hosting, analytics, AI platform providers.

• Business partners: to deliver co‑branded services.

• Legal authorities: when required by law or to protect our rights.

• Acquirers: in connection with a merger, sale, or asset transfer.

We do not sell personal information for monetary consideration.

5. Data Storage & Transfers
We store and process information in the United States, including at our headquarters in Arizona. When data is transferred internationally, we implement safeguards—such as standard contractual clauses—to ensure adequate protection under applicable laws.

6. Data Security & Retention
We maintain administrative, technical, and physical safeguards to protect personal information. We retain personal data only as long as necessary to fulfill its purposes or comply with legal requirements, after which it is securely deleted or anonymized.
In the event of any unauthorized access or security breach, we will comply with all applicable federal and state breach-notification laws.

7. Your Rights
7.1 General. You may:

• Access, correct, update, or delete your personal information.

• Object to or restrict processing of your data.

• Withdraw consent where processing is based on consent.

7.2 California Residents. Under the California Consumer Privacy Act (CCPA), you have rights to:

• Know what personal information is collected, used, shared, or sold.

• Access and obtain a copy of your information.

• Request deletion of personal information (subject to exceptions).

• Opt out of the sale of personal information (we do not sell).

• Non‑discrimination for exercising these rights. To exercise these rights, contact us at the address below.

7.3 Arizona Residents. Under Arizona law (A.R.S. §18-552), you have the right to receive notice of any security breach affecting your personal information. If there is unauthorized access to your data, we will notify you in accordance with state requirements.

7.4 Other State Residents. We comply with all applicable federal and state privacy, security, and breach-notification laws for residents of other states. Depending on your jurisdiction, you may have additional rights (e.g., access, correction, deletion, data portability, opt-out of profiling). Please contact us for details.

8. Third‑Party Links & Services
Our Site may contain links to third‑party websites or services not controlled by us. We are not responsible for their privacy practices.

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We use TWIPLA a website analytics service that measures traffic on our website and collects general information from our website visitors. We create statistics to improve the experience of our website visitors. We never use cookies for this purpose. As a website operator using TWIPLA to conduct reach measurement, depending on the level of data protection we have activated, we may process information about the device you are using and its characteristics, information about technical characteristics of the website visit, the number of page visits and statistically relevant behavior of our website visitors. The technology does not use the collected data to identify individual visitors or to match the data with additional information about an individual user. Depending on the location from which you access our website, TWIPLA may not collect any information about the device you are using due to our technical settings.

 

9. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from minors. If we learn we have, we will delete it promptly.

10. Changes to This Policy
We may update this Policy at any time. The "Last Updated" date will reflect changes. We encourage you to review this Policy periodically.

11. Contact Us
If you have questions, requests, or concerns about this Privacy Policy, please contact us:
Heritage Headquarters
Phone: (480) 329-2348
Email: info@hhqaz.com